FAQ

Quick answers to your questions.

Artinspirio Store

Is this a new store?

No. Artinspirio is an established Etsy seller with over 8,000 orders and 1,100+ 5★ reviews.

Why are reviews from Etsy?

Etsy is a trusted marketplace where all reviews are verified purchases.This ensures honest feedback from real buyers.

Orders

Can I change or cancel my order?

Yes, you can change or cancel your order within 30 minutes of placing it. After this time, the order may already be in processing.

In any case, we encourage you to contact us here to check the current order status — we’ll be happy to help and do our best to find the best solution for you.

Can you exchange items?

Unfortunately, we’re unable to offer exchanges. If you need a different size or colour, please place a new order and return the item that doesn’t suit you.

Shipping & Returns

Which countries do you ship to?

Orders placed in our store can be shipped to Europe and North America. We also deliver to most countries worldwide.

How much does shipping cost?

Shipping is free.

What shipping methods do you offer?

We ship all orders via FedEx and offer home delivery to your address.

Is return shipping paid?

Yes, the cost of return shipping is fully covered by the customer.

Account

Do I need to create an account to place an order?

No, it’s not required. However, we highly recommend it — having an account lets you easily access your order history, edit addresses, and track shipments online. You’ll also receive updates about new products and special events.

Do you store my banking details?

Absolutely not. We never have access to your payment information. All payments are securely processed by Stripe, ensuring your data is fully protected.

Payment

Which credit cards do you accept?

We accept Visa, MasterCard, and American Express. You can also complete your order using PayPal or Klarna.

Contact Us

Do you have questions about your order or a general enquiry?